PRICE MATCH GUARANTEE
If you find a lower price on a bike, part or apparel locally or online, we will match it!
- We will match price on any product a competitor is selling that we have in stock or can order. This pertains to Brick and Mortar or Online stores that have the product on hand or ready to ship. We will match the before tax price, the customer will have to pay Sacramento sales tax. The priced matched item must be same model, size, color, and year.
- When price matching a bicycle the bike must be in stock at an authorized U.S dealer. Bicycle must be same model, size, color, and year.
- All price matching must be verifiable with either a phone call to confirm price and availability, or searching online. After the transaction print out an extra invoice, notate who we price matched on the top of the invoice, and place on the Price Match clipboard in Ben’s cubby at the front counter.
30 day price protection.
If a product is purchased at our store and the sale price is reduced within 30 days of purchase we will refund the customer the difference in price. The 30 day price protection pertains only to price drops from CBW within 30 days from purchase (competitor price drops can not be matched after an original purchase from CBW). When offering a refund of the price difference the steps are as follows. Invoice must be under customer profile, then communicate to the customer that refund can be given in the form of and in this order (store credit, gift card, or repayment of original purchase method).